Help

You can check the status of your order by signing in to My Account / Order Status.If tracking information is available, it will be shown with your order details. If you have questions about the status of an order, please contact Wallco at 570-823-6181 or [email protected].

If you need to change the quantity of an item or request an order cancellation, please contact Wallco as soon as possible at 570-823-6181 or [email protected] will make every reasonable effort to accommodate your request if the order has not already been processed or shipped. However, made-to-order, custom, configured, special-order, or other non-cancelable/non-returnable products may not be changed or canceled once the order has been placed.

You can track your order by signing in to My Account / Order Status.When tracking information is available, it will be displayed with your order details. Some orders ship directly from the manufacturer, so tracking information may not appear immediately.If you need assistance tracking an order, please contact Wallco at 570-823-6181 or [email protected].

You can review your order status and any available tracking information by signing in to My Account / Order Status.If tracking shows that your order was delivered but you have not received it, please first check the delivery location and with anyone who may have accepted the shipment.If you still cannot locate the shipment, please contact Wallco at 570-823-6181 or [email protected] so we can assist you.

If an item is missing from your shipment, please first review your order status in My Account / Order Status.Some orders may ship in multiple packages or directly from different manufacturers, so all items may not arrive at the same time.If the missing item shows as shipped or delivered, or if you are unsure whether another shipment is still pending, please contact Wallco at 570-823-6181 or [email protected] for assistance.

If your product appears to be missing parts or components, please check the product packaging and documentation to confirm what should have been included.If parts are still missing, please contact Wallco at 570-823-6181 or [email protected] within 72 hours of receiving the shipment. Please have your order or invoice number and product number available so we can assist you.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.