Find quick answers to common questions about ordering, shipping, returns, payments and your Wallco account.
If you do not find the information you need, please contact Wallco at 570-823-6181 or [email protected].
Do I have to pay sales tax?
Applicable sales tax is calculated based on the order, shipping destination and current tax requirements. Customers claiming tax-exempt status should provide valid and current exemption documentation to Wallco Inc. If you have a question about sales tax on an order, please contact customer service at 570-823-6181 or
[email protected].
I have a question on my charges.
You can review your order history by signing in to your Wallco account and selecting
My Account / Order Status.If you have a question about a charge, payment, refund, or order total, please contact Wallco at 570-823-6181. Please have your order number available, if possible, so we can assist you quickly.
I need a copy of my receipt/invoice.
You can view your order history and print available invoices by signing in to
My Account / Order Status.If you need assistance obtaining a copy of an invoice or receipt, please contact Wallco at 570-823-6181 or
[email protected].
When will my credit appear on my account?
Once Wallco processes an approved refund or credit, the time it takes to appear on your account may vary depending on your bank, credit card issuer, or payment provider.Please allow several business days for the credit to appear after it has been processed. If you have questions about the status of a refund, please contact Wallco at 570-823-6181.
When will my credit card be charged?
Your credit card may be authorized or charged when your order is processed. The timing can vary depending on the product, availability, order requirements, and payment method.For made-to-order, special-order, non-cancelable/non-returnable, or other qualifying products, payment may be required at the time the order is placed.If you have questions regarding payment for a specific order, please contact Wallco at 570-823-6181.
